Policies
New Accounts
First orders must have a minimum order value of $350.00 wholesale to open an account.
First orders must be paid by Visa or Mastercard prior to shipment.
Terms
Our terms of sale are prepayment by credit card prior to shipment or Net 30 days. In order to qualify for Net 30 day terms accounts must complete and submit our credit application form. Only accounts that have completed the application may be approved for Net 30 day terms.
Minimum Re-Order
Our minimum re-order is $150.00 wholesale. Re-orders are less than $150.00 wholesale will be subject to a $5.00 handling charge.
All of our products have minimum order quantities. The minimum order quantity of each item is included in the product description. We cannot ship less than the minimum order quantity of each item.
Freight Charges
Freight is a billable expense. All shipments are FOB our warehouse in Burlington, Ontario. We use a variety of shipping companies including Canpar, DHL and Canada Post. We endeavor to select the least expensive carrier for your shipment at all times.
Damages & Returns
Upon receipt of your order please check the contents of your shipment to ensure you have received everything you have ordered. If there is a discrepancy, contact our Customer Service Department at 1-800-370-9303, within 10 days of receipt of your shipment.
Merchandise may be returned only if it is defective, and only in instances where prior authorization has been granted. A return authorization will be assigned to all eligible product returns. Unauthorized product returns will be subject to a 25% restock charge.
Please note Sales Representatives are not authorized to accept returns. If there is visible damage to the outer shipping carton, call the freight carrier immediately for a damage inspection. Please also notify our Customer Service Department to make us aware of your claim.
Order Cancellations
All order cancellations for standard in-line product must be received by our Customer Service Department at least 15 working days prior to the requested ship date of your order. In the event an order cannot be cancelled because it is in the process of shipping then a restocking fee of 25% is applicable. We cannot accept cancellation of product that has been custom made or specially ordered for any customer.
Backorders
It is your responsibility to cancel backorders. All backorders will be shipped unless a cancellation date has been indicated. A 25% restocking fee will be applied to backorders that are refused or returned without authorization.
